Contact Us
We're here to help. Please reach out to us through one of the channels below.
Last updated: February 15, 2026
Main Communication Channels
How to Reach Us
Get in touch through your preferred channel — we typically respond within 24 hours.
Specialized Contacts
Contact Our Team
Have a specific inquiry? Reach the right team directly.
Partnerships & Organizations
For institutional collaboration, sponsorship, or organization registration
partnership@probono.id→Frequently Asked Questions
Have Questions?
Find quick answers to common questions about our services
We strive to respond to all emails within 1-2 business days. For urgent inquiries, please contact us via WhatsApp or phone.
Yes, but we highly recommend scheduling an appointment first via email or phone to ensure the right team is available to assist you.
Please send an email to info@probono.id with the subject "Technical Issue" and include the following details:
- •Description of the problem you're experiencing
- •Screenshot (if possible)
- •Browser and device you're using
- •Steps to reproduce the issue
We greatly appreciate your feedback! Please send suggestions or constructive criticism to info@probono.id with the subject "Feedback". Every suggestion will be considered to improve our services.
We are currently developing community features. For now, you can follow our updates through email newsletter or social media (coming soon).
Operating Hours
We're Available
Our team is available during regular business hours.
Service Schedule
Our team is ready to help according to the following schedule
Monday - Friday9:00 AM - 5:00 PM WIB
Saturday, Sunday & Public HolidaysClosed
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Important Notice
For emergency medical, legal, or mental health situations, please use emergency services available 24/7. ProBono.id is not an emergency service.