How ProBono.id Works

Complete guide for all users

Last updated: February 15, 2026

Complete Guide

Our platform is designed for three types of users. Choose the guide that matches your needs.

100% Free

For Help Seekers

How to get free professional help

01

Create Account or Browse Volunteers

Register with email or browse available volunteers without signing up.

  • • Free registration, only requires email
  • • Or use anonymous mode for mental health
  • • View verified volunteer profiles
02

Submit Consultation Request

Describe your issue, the system will recommend suitable volunteers.

  • • Fill out simple form (5-10 minutes)
  • • AI recommends best volunteers
  • • Or choose volunteer from list
03

Schedule Consultation

Volunteer offers times, you pick the slot that works best.

  • • Receive email notification within 48 hours
  • • Choose time slot that fits your schedule
  • • Automatic schedule confirmation
04

Consultation & Follow-up

Meet via Google Meet or in-person, get guidance and recommendations.

  • • Free 30-60 minute consultation
  • • Receive notes and recommendations
  • • Referral to LBH/Puskesmas if needed
Pro Bono

For Volunteers

How to join and provide pro bono help

01

Register & Upload Credentials

Sign up with your professional license.

  • • Lawyers: PERADI membership + advocate diploma
  • • Doctors: STR + SIP/SIK
  • • Psychologists: SIPP + HIMPSI membership
02

Admin Verification (48-72 hours)

Our team verifies your documents administratively.

  • • Document authenticity verification
  • • Email notification when approved
  • • 'Verified' badge on your profile
03

Set Availability & Accept Cases

Set your schedule, system will match with help seekers.

  • • Set hours per week (flexible)
  • • Review case summary before accepting
  • • Accept/decline based on your capacity
04

Consult & Log Pro Bono Hours

Provide consultation, hours automatically recorded for PERADI/IDI.

  • • Consultation via Google Meet or in-person
  • • Write notes for client
  • • Pro bono hours automatically logged
Manage Teams

For Organizations

How to manage events and volunteer teams

01

Create Organization Profile

Register your LBH, NGO, clinic, or law firm on the platform.

  • • Upload organization documents (NPWP, establishment deed)
  • • Add description and service areas
  • • Admin verification (48-72 hours)
02

Publish Pro Bono Events

Create legal clinics, health camps, workshops, or other pro bono activities.

  • • Set date, location, and capacity
  • • Event appears on public browse page
  • • Manage participant registrations
03

Manage Team & Track Impact

Add volunteers to your team, export reports for CSR.

  • • Invite volunteers to join organization
  • • Analytics dashboard for impact tracking
  • • Export CSV reports for donors/CSR
Safety & Quality

Our Commitment to You

Safety, privacy, and quality service are our top priorities.

Professional Verification

All volunteers undergo administrative document verification (PERADI, STR, SIPP) before accepting consultation requests.

Privacy & Data Security

Your data is encrypted and stored in compliance with the Personal Data Protection Law. Volunteers are bound by professional code of ethics regarding client confidentiality.

Emergency Screening

Our system automatically detects emergency keywords and directs to hotline 119/110 if needed.

Rating & Feedback System

Every consultation can be rated. Feedback helps us maintain service quality and volunteer professionalism.

Referral to Advanced Services

For cases requiring further treatment, volunteers can refer you to LBH, Puskesmas, or BPJS Kesehatan.

Non-Emergency Focus

Our platform is specifically designed for preventive and non-emergency consultations, ensuring clear expectations from the start.

Common Questions

Frequently Asked Questions

Find answers to common questions about how the platform works

Yes, there are no fees whatsoever. Consultation, registration, and all features are free for help seekers. This is our commitment to make professional help accessible to everyone, regardless of economic ability.
On average, volunteers respond within 48 hours. Consultation schedules can usually be arranged within 3-7 days after your request is accepted, depending on volunteer availability and case urgency.
No. ProBono.id is only for non-emergency consultations. For medical emergencies call 119, police emergencies 110, or mental health crises call 119 ext. 8. Our platform is designed for preventive and non-urgent consultations.
Many volunteers offer offline consultations. When choosing a volunteer, look for those with 'In-person' or 'Offline' options, then coordinate the meeting location directly with your volunteer.
Yes, you can submit a new request with another volunteer at any time. We understand that chemistry and comfort are very important in consultations, so don't hesitate to find the volunteer that best fits your needs.
All volunteers appearing on the browse page have undergone administrative document verification (PERADI for lawyers, STR/SIP for doctors, SIPP for psychologists). They will have a 'Verified' badge on their profile.
Yes, we use end-to-end encryption for all communications and your data is stored according to Personal Data Protection Law (UU PDP) standards. Volunteers are also bound by professional code of ethics regarding client confidentiality.
Yes, for mental health services we provide anonymous consultation options. You do not need to provide your full name or personal data that can directly identify you.
There is no limit on the number of consultations. However, we encourage you to use the platform wisely and consider that our volunteers are also serving many other people who need help.
You can register via the 'Register as Volunteer' button. Requirements: (1) Lawyers: PERADI membership + advocate diploma, (2) Doctors: STR + SIP/SIK, (3) Psychologists: SIPP + HIMPSI membership. Verification process takes 48-72 hours.
Yes, our system automatically records your pro bono hours after each consultation. You can export reports for reporting to PERADI, IDI, or other professional organizations.
Yes! Organizations can create profiles and publish pro bono events such as legal clinics, health camps, or workshops. Contact us via the contact page for more information about organizational partnerships.

Still have questions?

Our team is ready to help you find answers

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Important Notice

For emergency medical, legal, or mental health situations, please use emergency services available 24/7. ProBono.id is not an emergency service.